Terms of Service

Effective 20 April 2026. Version 1.0.

These Terms of Service ("Terms") govern your use of the Lwazi AI service ("Service") provided by Avolvia (Pty) Ltd ("Avolvia", "we", "us"), a company registered in the Republic of South Africa. By accessing or using the Service you agree to these Terms.

1. The Service

Lwazi AI is a voice AI platform that places and receives telephone calls on behalf of your business, qualifies leads, books callbacks, and writes outcomes back to your CRM. Features include voice agent training, multi-language support (SA English and Afrikaans at launch), integration with RevARC and third-party CRMs, and usage analytics.

2. Accounts

You must be at least 18 and have authority to enter contracts on behalf of your business
Keep your account credentials secure
You are responsible for all activity on your workspace, including team members' actions
Notify us immediately of any unauthorised access

3. Your responsibilities

When using Lwazi AI to call or receive calls from your customers, you must:

Comply with POPIA, the Electronic Communications and Transactions Act, and the Consumer Protection Act
Have a lawful basis (consent, contract, or legitimate interest) to call each number you load into the system
Honour opt-out and Do-Not-Call requests promptly
Not upload personal information you are not authorised to process
Not use the Service for unlawful purposes. See the Acceptable Use Policy.
Train your voice agent truthfully. You are responsible for statements your agent makes.

4. Fees and billing

Subscription fees are charged monthly in advance via PayFast
Per-minute usage fees are charged in arrears based on live conversation time
The once-off training fee (where applicable) is payable before Service goes live
Prices are in ZAR, excluding VAT. VAT is added at prevailing SA rates.
Fees are non-refundable except as required by law
Failed payments result in suspension until paid

5. Cancellation and termination

Cancel your subscription at any time. Service continues until the end of the paid period.
We may terminate or suspend for breach of these Terms or the Acceptable Use Policy
On termination you can request your data as CSV and JSON within 30 days
After 30 days we delete your data in line with our Privacy Policy retention schedule

6. Intellectual property

Lwazi AI, the Avolvia brand, and all software are owned by Avolvia. You may use them only within these Terms. You retain ownership of your content (voice agent scripts, CRM data, call transcripts). You grant us a limited licence to process your content only as required to deliver the Service.

7. AI accuracy and limitations

The voice agent is an AI. It can mishear, misstate, or misinterpret. You are responsible for reviewing calls in quality-sensitive flows. We recommend human-in-the-loop supervision for regulated industries (financial advice, medical, legal).

We do not guarantee:

Perfect speech recognition across all accents or noisy environments
100% uptime. The Service is best-effort with an SLA only on the Pro tier.
Any specific conversion rate or business outcome

8. Limitation of liability

To the maximum extent permitted by law, Avolvia's total liability to you in any twelve-month period is limited to fees you paid us in the preceding twelve months. We are not liable for:

Indirect, consequential, or special damages
Loss of profits, revenue, data, or business opportunity
Damages caused by your own unlawful use
Third-party service (Google, OpenAI, Twilio, PayFast) failure or change

Nothing in these Terms excludes liability that cannot be excluded under SA law.

9. Indemnity

You indemnify Avolvia against any claim arising from your breach of these Terms, your unlawful use of the Service, or your processing of personal information without a lawful basis.

10. Privacy

Our Privacy Policy forms part of these Terms and describes how we handle personal information in compliance with POPIA.

11. Changes to these Terms

We may update these Terms as our Service or the law evolves. Material changes are notified by email to customer workspace owners and by prominent notice on our website at least 14 days before effect. Continued use after the effective date constitutes acceptance.

12. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of South Africa. Disputes will be referred first to informal resolution, then to mediation, and finally to the High Court of South Africa, Gauteng Division, Johannesburg.

13. Contact

Support: support@avolvia.app
Legal and privacy: legal@avolvia.app
Billing: billing@avolvia.app